*Full Time Opportunities*Full Benefits*
Mission/Role: Conduct telephonic interviews to gather appropriate data, primarily demographic, necessary to link individuals to the appropriate service using established protocols. Working in tandem with Clinicians, assist with the screening process to support Clinicians and individuals served in the triage and referral process.
- Answer all calls within response guidelines and using the Contact Center policies, procedures, and scripts necessary for screening of service requests.
- Serve as the first and primary responder for calls coming into the Contact Center from unknown callers; manage information only calls and other routine access calls not requiring clinical triage.
- Screen callers for immediate needs and provide warm support in the event all Clinicians are unavailable.
- Assist in monitoring and facilitating caller access to Clinicians when individuals have urgent or emergent behavioral health or developmental disability needs as quickly as possible using established procedures.
- Once service needs are determined, refer individuals to the appropriate service using established protocols and maintain contact until the individual is linked to the appropriate service or information.
- Advocate, when needed, for individual and/or families to facilitate linkage.
- Provide linkage follow-up as directed to assure individual accessed services.
- Maintain complete and accurate documentation following established policies and procedures.
- Adhere to established standards/guidelines for efficiency and productivity.
- Actively facilitate placement from initial contact until final disposition or until successfully and appropriately delegated to another staff member.
- Recognize potential problems with referral and/or informational sources and respond with appropriate action.
- Train, coach, and develop new hires as assigned.
- Participate as a team player and encourage a positive work environment.
Education: Master’s Degree in a behavioral health related discipline or state of Georgia Certified Peer Specialist (CPS, CPS-Y or CPS-P) with a minimum 3 years’ post recovery
Experience: Minimum 1 year of direct behavioral health experience working with consumers with IDD, mental health, and/or substance abuse disorders.
General Work Competencies:
- Quality of Work
Position Specific Competencies:
- Autonomy/Self Confidence
- Attention to Detail
- Conflict Management
- Prioritization/Time Management
- Normal office environment where there are no discomforts due to temperature, smoke, noise, dust and/or the like.
- Occasionally requires working beyond normal duty hours